Omnichannel Experience at Volkswagen & How good is Germany in Omnichannel

I had the pleasure meeting Erik Meierhoff, Director at diconium, formerly known from Idealo and Rakuten and Top 10 eCommerce influencer in Germany. I asked him how advanced German companies are in providing omnichannel experience to their clients. I also wanted to know, how Volkswagen (VW) is aiming to establish a seamless omnichannel experience across brand and dealers in the automotive industry. Check out episode #8 of Data Talks now: https://youtu.be/yxqBkV28y6c